TimelyCare: Virtual Healthcare for Students

TimelyCare is a new telehealth platform that provides 24/7 virtual access to medical and mental health services, right from your mobile device or computer. Best of all, this service is for all Stony Brook  undergraduate or graduate students, taking online or in-person classes, and is included as part of the Health and Counseling broad based fee.  

Whether you're under the weather, anxious or overwhelmed, or just need to talk to someone about how to be healthier, you will be able to talk to a licensed provider, either by a voice or video call.         

Introducing Zoom Pods:        

If you are in need of a private place to utilize the telehealth services of TimelyCare, we are pleased to offer Zoom Pods. These pods will provide you privacy on demand. They are located in the basement of the Student Union and on the third floor of the Health Science Center (HSC). 

Learn more about Zoom Pods

How to Access TimelyCare:

You can go to timelycare.com/stonybrook  or download the TimelyCare app (iOS or Android) to register with your name and Stony Brook email address. You can then have visits from any web-enabled device – smartphone, laptop, or desktop.

All new and transfer students are required to register for the TimelyCare app. This ensures you have access to essential medical and counseling services, on-demand and when you need it. Your well-being is our top priority, and we are here to support you every step of the way. TimelyCare is available from anywhere in the United States. If you’re abroad, you can use the TalkNow service for 24/7 mental health support by using a US-based phone number or VPN connection. 

Go to TimelyCare 

You can also download the app using this QR Code: 

How to Get Started with TimelyCare

 

How to make an appointment with timelycare

 

 

For Students - Frequently Asked Questions 

• How can I access TimelyCare?
  Go to timelycare.com/stonybrook or download the TimelyCare app to register with your name and Stonybrook.edu email address. Once registered, you can have visits from any web-enabled device (smartphone, tablet, laptop, desktop). 
• Who can use TimelyCare?
  Any currently enrolled Stony Brook University student, including students taking online classes.
• What services does TimelyCare provide?
  • Medical: 24/7, on-demand access to a medical provider that can treat a wide range of common illnesses such as a sore throat, earache, cold and flu symptoms, sinus infection, allergies and more. 
  • Scheduled Medical: scheduled appointments to speak to a medical provider of your choice at a time convenient for your schedule. 
  • TalkNow: 24/7, on-demand access to a mental health professional to talk about anything on your mind.
  • Scheduled Counseling: scheduled mental health counseling appointments to speak to a licensed counselor of your choice, at a time convenient for you (up to 12 visits per year).
  •  Health Coaching: access to a nutritional specialist to help you adopt healthier lifestyle behaviors related to sleep issues, weight management and more, as well as real-time wellness classes and pre-recorded videos. 
  • Peer Counseling: 24/7, inclusive, and positive support system for students. Day or night, it helps students know they are not alone in their health and well-being journeys.
• How much does a visit cost?

  Nothing! TimelyCare services are included as part of the Health and Counseling broad based fee for all currently enrolled Stony Brook students.

• Do I need to be on campus to use TimelyCare?

  No, you can use TimelyCare from anywhere in the United States. As long as you’re a currently enrolled student, including if you are taking online classes, you will have access to every service TimelyCare offers, even when classes are not in session.  If you’re outside the United States, you can use the TalkNow service for 24/7 mental health support. To connect, use a US-based phone number or VPN while abroad. 

• Can providers prescribe medication?

  Yes. TimelyCare providers can prescribe medications that they feel are clinically necessary and safe. Our SBU Campus Pharmacy, located at Student Health Serivces, can be utilized for your medication needs. Not all medical conditions can be treated virtually and often you may be referred back to Stony Brook’s Student Health Services for an in-person visit and diagnostic testing. 

   

• Will I still be able to access existing Stony Brook campus services?

  Yes, TimelyCare supplements our existing health, wellness, and prevention offerings from Student Health Services, Counseling and Psychological Services, Center for Prevention and Outreach and Recreation and Wellness. 

  In addition, if you’re concerned about your mental health or are experiencing an urgent mental health need after hours, you can call the CAPS Crisis Line at 631-632-6720. If you are  in immediate danger, contact University Police at (631) 632-3333.

   

• Is the information I share confidential?

  As a TimelyCare patient, your visit records will be saved as part of your medical records, and will be shared with licensed medical providers and counselors in CAPS and Student Health Services at Stony Brook. If you want to share your records with a physician outside of TimelyCare, you can print or email your records, or call 833-4-TIMELY to have a copy of your records sent to your provider.

  
  
  
• Can I use TimelyCare services if I am under 18 years of age?
   

  TimelyCare can provide care to minors (under 18 years old), but your parent/guardian would need to contact the  Customer Support team at 833-4-TIMELY.  Timely will set you up with an account that you student can use until you turn 18, at which point, you can create your own account. The parent/guardian can give you the account credentials. You don't need to be in the same place as you in order to use this account. Given you are a minor, your parent/guardian would have access to your visit records if they wanted to view them in your account. 
• What is the wait time to see a TalkNow provider?
  3-7 minutes on average.
• If I use TimelyCare, can I still see a counselor at CAPS?
  We recommend that you not use both the TimelyCare counseling and CAPS counseling simultaneously.  It's best to work with one counselor.  If you are finding that a particular service isn't meeting your needs, it's fine to change to TimelyCare and/or CAPS for support.
• Will the TimelyCare provider have access to my medical history?
  TimelyCare will not have access to the medical history that you provided to Stony Brook University, either as part of your Health Form or any information from visits to Student Health Services. If you receive medical services from TimelyCare, you should disclose any relevant medical information as you would for a visit to any new medical provider.
• My friend has an urgent mental health need. Who should they contact?

  Call the  CAPS Crisis Line at 631-632-6720 if you're concerned about your friend's mental health or they are experiencing an urgent mental health need after hours. If your friend is  in immediate danger, contact University Police at (631) 632-3333 or 333 from a campus phone. 

• I don't have a private space to have my telecounseling session. What can I do?

  If you do not have a private space for your telecounseling session or to speak with a counselor, there are Zoom Pods on campus at the Student Union Basement and in the Health Science Center building. Learn more here. 
  

• What if I have questions about reproductive health? How can timely assist?

  There is support for reproductive health with counseling and prescribing (when indicated) for birth control, emergency contraception, and sexually related infections. Timely providers can offer counseling about pregnancy options, including termination options. 

• Can I access Timely Care Services abroad? ( outside the US)

  TalkNow is a service available in most countries outside of the United States. Students can connect with either a US-based phone number or VPN while abroad. If they have any issues connecting, they can call the support line at 833-4-TIMELY, and they could have a TalkNow provider call them directly.

• Will Timely Care fill out SASC documentation for accommodations ( medical and mental health) or emotional service animals?

  Timely does not provide ESA letters. However, students can use their visit records as supporting documentation for accommodations. 

• What if I miss a visit or run out of my allotted 12 scheduled counseling visits?

  Students will receive email reminders as they approach their visit limit. Timely's Care Support team will work with students to allow time to finalize a plan. Students can always utilize in-person care at the university or resources in the community. Students who cancel or no-show within the 24-hour cancellation period will not be counted toward their visit limit.  

• How can I contact TimelyCare support?

  To contact TimelyCare customer support, please call (833) 484-6359. 

For Parents and Families - Frequently Asked Questions 

• How can students access TimelyCare?
  Students should go to timelycare.com/stonybrookto register with their name and Stony Brook email address. Students can then have visits from any web-enabled device – smartphone, laptop, or desktop. TimelyCare is available from anywhere in the United States.
• Who can use TimelyCare?
  Any currently enrolled Stony Brook University student, including students taking online classes.
• Does my student need to be on campus to use TimelyCare?
  No, students can use TimelyCare from anywhere in the United States. As long as they’re a currently enrolled student, including if they are taking online classes, they will have access to TimelyCare, even when classes are not in session.
• What services are available?

  There are five services available:

  • Medical: 24/7 on-demand access to a medical provider that can treat a wide range of common illnesses like cold and flu, sinus infection, allergies and more.
  • Scheduled Medical: scheduled appointments to speak to a medical provider.
  • TalkNow: 24/7 on-demand access to a mental health professional to talk about anything that is concerning the student. 
  • Scheduled Counseling: scheduled appointments to speak to a licensed counselor (up to 12 visits per year).
  • Health Coaching: access to a nutritional specialist to help students adopt healthier lifestyle behaviors related to sleep issues, weight management and more, as well as real-time wellness classes and pre-recorded videos. 
• How much does a visit cost?
  Nothing! TimelyCare services are included as part of the Health and Counseling broad based fee for all currently enrolled Stony Brook students.
• Will students still be able to access existing Stony Brook campus services?

  Yes, TimelyCare supplements our existing health, wellness and prevention offerings from Student Health Services, Counseling and Psychological Services, Center for Prevention and Outreach and Recreation and Wellness. 

  In addition, if you’re concerned about your student or they are experiencing an urgent mental health need after hours, you can call the CAPS Crisis Line at 631-632-6720. If a student may be in immediate danger, contact University Police at (631) 632-3333.
• What's TimelyCare's customer service number?

  Students can contact TimelyCare customer support at (833) 484-6359.  

 

For Faculty and Staff - Frequently Asked Questions 

• How can students access TimelyCare?
  Students should go to timelycare.com/stonybrookto register with their name and Stony Brook email address. Students can then have visits from any web-enabled device – smartphone, laptop, or desktop. TimelyCare is available from anywhere in the United States.
• Who can use TimelyCare?
  Any currently enrolled Stony Brook University student, including students taking online classes.
• Do students need to be on campus to use TimelyCare?
  No, students can use TimelyCare from anywhere in the United States. As long as they’re a currently enrolled student, including if they are taking online classes, they will have access to TimelyCare, even when classes are not in session.
• What services are available?
  • Medical: 24/7 on-demand access to a medical provider that can treat a wide range of common illnesses like cold and flu, sinus infection, allergies and more.
  • Scheduled Medical: scheduled appointments to speak to a medical provider.
  • TalkNow: 24/7 on-demand access to a mental health professional to talk about anything that is concerning the student. 
  • Scheduled Counseling: scheduled appointments to speak to a licensed counselor (up to 12 visits per year).
  • Health Coaching: access to a nutritional specialist to help students adopt healthier lifestyle behaviors related to sleep issues, weight management and real-time wellness classes and pre-recorded videos.
• How much does a visit cost?
  Nothing! TimelyCare services are included as part of the Health and Counseling broad based fee for all currently enrolled Stony Brook students.
• Who should I contact if I have concerns about a student?

  We have many resources available to best help students in need. Please visit the Red Book, where you can find important and helpful information to guide you to the right resource. You can find the Red Book at stonybrook.edu/redbook. We suggest you bookmark this page, so you can more easily access it whenever you need to consult it. 

  In addition, if you’re concerned about your student or they are experiencing an urgent mental health need after hours, you can call the CAPS Crisis Line at 631-632-6720. If a student may be in immediate danger, contact University Police at (631) 632-3333.