Quick Tips

Quick Tips is a handy guide to promote positive and respectful interactions with others.  All the tips include quotations and handouts.  Many tips also include articles, videos and self-assessment questionnaires.  Please feel free to contact the Ombuds Office for a confidential consultation, because each situation is unique.

Actively Listening

Becoming Resilient

Developing Leadership

Enhancing Communication

Giving & Receiving Feedback

Handling Conflict

Handling Grade Disputes

Keeping an Informal Record

Making an Apology

Managing UP

Preparing for a Difficult Conversation

Responding to Change & Transition

Supporting Teams

Understanding Civility/Incivility

Using Email Etiquette

Writing a Rebuttal