Preparing for a Difficult Conversation

Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment. --- Benjamin Franklin

PREPARING FOR A DIFFICULT CONVERSATION

We Have to Talk:  A Step-by-Step Checklist for Difficult Conversations

10 Ways to Have a Better Conversation by Celeste Headlee-TEDxCreativeCoast

What's Worse than a Difficult Conversation? Avoiding One

Managing Difficult Conversations by Fred Kofman-LEAN IN VIDEO 

How to Train Employees to Have Difficult Conversations by Tamekia Mizladi Smith - TED2018